Privacy Policy

When you interact with our business, we may collect the following types of personal information:

• Contact Information: Your name, email address, phone number, and physical address.

• Service Information: Details about your property, service history, project requests, and payment information needed to process your invoices.

• Call Recordings: Audio recordings of telephone conversations (obtained with your explicit consent) for quality assurance, training, and documentation purposes.

We use the information we collect solely to provide and improve our services. This includes:

• • Scheduling estimates, visits, and completing requested services.
  • Sending essential communications such as appointment reminders, arrival windows, quotes, and invoices.
  • Providing customer support and responding to your inquiries.
  • Processing payments and managing your account.
  • Improving our customer service, resolving disputes, and training our staff through the review of consented call recordings.

By providing your phone number, you consent to receive text messages from us regarding your project and services.

• What to expect: You may receive text messages related to appointment reminders, schedule updates, invoices, and estimates.

• Opting Out (STOP): You can opt out of receiving text messages at any time by replying STOP to any message you receive from us.

• Getting Help (HELP): If you need assistance with our text messaging service, reply HELP or contact us directly.

We value your trust and keep your data secure. The Friendly Fixer will never sell, rent, or share your personal mobile information or SMS opt-in consent with third parties, affiliates, or partners for marketing or promotional purposes. Information may only be shared with trusted third-party service providers (such as payment processors or our CRM, like Jobber) strictly for the purpose of operating our business and providing you with the requested services.

We take the protection of your data seriously. We use industry-standard security measures, secure systems, and restricted access to safeguard your personal information against unauthorized access, disclosure, or misuse.

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections or updates to inaccurate or incomplete information.
• Request the deletion of your personal data from our systems (subject to legal and operational requirements).

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.