By inquiring about our services or doing business with us, you consent to receive text messages and emails regarding your project, our services, and promotions. We use two-way text messaging to communicate:

• Appointment reminders, arrival windows, and scheduling updates.
• Quotes, estimates, and invoices.
• Service updates and customer support.
• Message and data rates may apply depending on your mobile carrier plan.
• Message frequency varies based on your scheduled services and inquiries.
• Opt-Out (STOP): You can opt out of receiving text messages at any time by replying STOP to any text message we send you. Once you reply STOP, you will no longer receive text messages from our dedicated phone number.
• Customer Support (HELP): If you need assistance, reply HELP to any text message, call us at (781) 208-5432.

• Estimates: Our estimates are an approximation and are not guaranteed. Actual costs may change once all project elements are finalized or negotiated. Prior to any changes in cost, the client will be notified.

• Changes to Scope: Any additional services requested by you that are not included in the original estimate will incur additional charges. Changes in specifications, quantities, or schedule requested by you do not become binding unless accepted in writing.

• Arrival Windows: While we try our best to provide an accurate timeframe, there is no set exact time for the completion of services. The time stated on your appointment is an arrival window, and we will contact you when we are on our way. Several visits to the property may be required.

• Property Access: The client agrees to authorize The Friendly Fixer and our technicians on their property to perform the stated services. We also reserve the right to visit the property to assess service needs prior to the date of service and to check completion after services have been rendered.

The Property Owner shall be solely responsible for removing all furniture, fixtures, wall hangings, decorations, and other personal items from the work area prior to the commencement of work. The Friendly Fixer shall not be responsible for moving, covering, or protecting any items not removed by the Property Owner unless alternative arrangements have been expressly agreed upon in writing.

• Payment Due: All invoices for services covered by the estimate are payable upon completion of work or by the due date stated on the invoice.

• Taxes: You will be responsible for the payment of all applicable federal, state, and local taxes.

• Late Charges: Any invoices not paid by the date of completion or specified due date may bear interest after the due date until the invoice is paid in full.

Any request to match existing paint colors and/or sheen levels will be performed using the best efforts of the supplier. Due to variations in paint batches, lighting, surface texture, and age of existing paint, we cannot guarantee an exact or perfect match. The Property Owner accepts that slight differences may occur and releases The Friendly Fixer from any liability related to such variations.

In accordance with applicable law, including the two-party consent requirements of the State of New Hampshire, The Friendly Fixer LLC may record telephone conversations with the Client and/or the Client’s representatives, agents, or associates only with the knowledge and consent of all parties to the communication.

By entering into this Agreement, the Client acknowledges and agrees that The Friendly Fixer LLC may request consent to record phone communications for purposes including, but not limited to, quality assurance, documentation, dispute resolution, and training. The Client understands that:

• Recording will only occur after clear notice is provided and consent is obtained from all parties participating in the conversation.

• If any party does not consent, the conversation will not be recorded.

• Continued participation in a call after being notified of recording may be treated as consent where permitted by law.

• All recordings will be maintained and used in compliance with applicable privacy and recording laws and will not be improperly disclosed.

The Client agrees to allow The Friendly Fixer to utilize any photos, descriptions, reviews, quotes, texts, or videos of the property and completed work for marketing purposes (including social media, website, and promotional materials).